We don’t tend to trust things we don’t understand. Yet we drive cars, because it’s easy to do so and proven to work.
IT should feel the same way. IT should just work.
Still, today’s IT is mostly annoying and prone to failure because it’s often seen as an uncomfortable necessity and strictly divided into areas of competence when it comes to solving problems.
With the current speed of Digitalization, Digital Services and IT will be the most important factor of success for any business. This means it’s time for IT to become easy. IT should be standardized. Security must be default. Availability needs to be supported by automation.